Quality Assurance
AT
QTS, we believe in exceeding your expectations in both quality and
service. We utilize each level of our ‘Triple Check’ quality assurance
plan as a learning tool and compass as to the direction of our service.
We work harder to keep you satisfied.
To
ensure the best quality for our clients, QTS established QA rules and
standards for our transcriptionists and editors. These rules and
standards include without limitation, accuracy levels, maintaining
turnaround time, maintaining transcribed lines per day, etc. All
transcriptionists and editors are monitored daily to ensure QA
standards are met.
Level I
First, our transcriptionists perform a thorough review of their work.
Level II
Next, our experienced editors/proofers review and edit each transcribed
document. Any document that falls below our QA standard is sent back to
the transcriptionist for correction. For each document, our editors
produce what we call a ‘Transcription Feedback Report’ (TFR). The TFRs
show the transcriptionists exactly what was edited and why it was
edited, and when applicable, the TFRs refer to the appropriate
page/section from the Book of Style. These reports are the basis for
continued learning and development for our transcriptionists and are an
integral part of our quality assurance process.
Managing the
network of editors and transcriptionists are our QA managers. Each QA
manager is responsible for verifying each report to ensure quality
before releasing to the client.
Level III
As an additional step, we perform random quality checks of the reports
transcribed and edited to ensure quality levels are being maintained.
|
|
Our Equipment
Toll-free Phone Dictation
QTS
utilizes a toll free, dial-in digital dictation system. The system is
web-based and allows an unlimited number of professionals to dictate
documentation the way they always have, using toll-free telephone
access. Via prompts, dictators login
using a unique PIN number and security code. Dictators then dictate
using a standard touch-tone telephone. Keys on the phone correspond to
recording functions (i.e., play, rewind, fast forward, record, pause,
etc.). The dictator can also “label” a dictated file as a regular
dictation (i.e., 24 hour TAT) or priority.
Digital Recorded Dictation
Dictators
who need more mobility can dictate using digital voice recorders.
Simply record your dictation and upload files to our system.
Web Access
Our
system also provides secure Internet access to dictations and
transcribed reports. Via prompts, our software platform requires each
dictator or office administrator to login with a unique user ID and
password to access dictation files and transcripts. This type of
authentication enables us to prevent any unauthorized access to data.
Dictators and office administrators can check the status of jobs,
manage dictations (i.e., change the priority level) and transcriptions
and print, fax or email reports from any computer with internet access
and a web browser. The system provides anytime, anywhere access via a
secure web portal.
Our system is very user friendly.
Our Team
QTS' collective expertise and professional staff assures the very best customer service and quality.
The
most valuable asset of QTS is the quality of our service. QTS is
staffed with carefully selected and trained transcriptionists. To
maintain our high quality standards, we hire and train first-rate
transcriptionists and staff with a commitment to excellence. Our
Management Team and Quality Assurance Team consist of experienced
academic, medical and legal professionals who ensure compliance with
QTS' commitment to quality and customer service for our clients.
Our transcriptionists have several years of experience transcribing and
editing for the medical, legal and academic fields. To meet the needs
of our clients, the work product of our transcriptionists is
continuously monitored, and our transcriptionists undergo regular
in-house training to provide accurate and timely transcription service.
|
