Privacy and Security

At QTS, we understand that confidentiality is most important. QTS is committed to safeguarding the security of all confidential information handled in the course of the transcription and editing process. Associates who work with QTS are required to sign a Confidentiality Agreement affirming their commitment to protect the confidentiality of all information. In addition, associates are monitored to ensure confidentiality requirement are met.

Your documents as well as your personal information will always remain private. QTS will not sell or disclose your mailing address, email address, or any other information collected from our business transactions.

Security Measures

Here are a few of the measures QTS has in place to protect the confidentiality and accessibility of confidential information:

  • 128-bit SSL encryption technology for transmission of files
  • Dedicated communication lines for more secure transmissions
  • Security measures to ensure that our corporate office and all of our transcription centers are protected from unauthorized individuals (i.e., secure network requiring user ID/password to gain access, double firewall protection, and anti-virus software)
  • Restricting who can access information by utilizing user IDs and passwords; and changing passwords regularly
  • Requiring associates and vendors to sign confidentiality agreements and providing associates with ongoing training on privacy and security issues
  • Measures to provide secure workstations (i.e., passwords to log-on, anti-virus software, all transcriptionists are required to run Windows 2000, Windows XP or Windows Vista operating system on their computers)
  • A comprehensive data back up and storage plan

Our Security Policy

  • Strict Non-Disclosure and Confidentiality Agreements bind all associates of QTS
  • Entry of unauthorized persons in our building premises is strictly prohibited
  • Access to our facility is controlled by key and code entry
  • Adequate security measures are present to guard the property
  • Each personnel has his/her own password
  • Access to a given computer/workstation is also restricted

Confidentiality Training

HIPAA/Confidentiality Training Course: Each new associate undergoes confidentiality training, as required by HIPAA, for handling protected health information (PHI) as well as the importance of maintaining strict confidentiality of all records. Some topics include:

  • Overview of HIPAA
  • HIPAA Awareness
  • Covered Entities
  • Notice of Privacy Practices
  • Password Protections
  • Introduction of key concepts
  • Protected Health Information (PHI)
  • Reasonable Safeguards
  • Enforcement and Penalties for Violations
  • Routine/non-routine uses and disclosures of PHI
  • Liability for Business Associates misuse of PHI
  • Physical Safeguards
  • Computer system security and control
  • De-identification
  • Accounting of non-routine disclosures
  • Security policies and procedures
  • Electronic signatures overview

On-going HIPAA/Confidentiality Training

As new developments in the law arise, QTS outlines policies which reflect those new developments. These policies are sent to all associates with an acknowledgement form indicating that the associate has read and understood the new policy and will abide by the new policy.


For more information regarding our privacy and security policy, please contact us.


Quality Transcription Solutions, LLC 5810 Kingstowne Center Drive Suite 120, Unit #251 Alexandria, VA 22315
(888) 559-8857 (toll free) (888) 703-3284 (fax)