Frequently Asked Questions

What hours does your toll free dictation system operate?

Our digital dictation system is accessible 24x7 and you have the ability to dictate from anywhere at anytime using a standard touch-tone phone, cellular phone or digital recorder.

I still use tape cassettes. Is it easy to switch to your dictation system?

If you are currently using analog tape cassettes and desire to switch to digital recorders, QTS will guide you every step of the way as you transition from cassettes to digital recorders. Our dictation and transcription system is extremely user friendly and easy to learn.

Traditional analog audio tapes can be lost, misplaced or broken. In contrast, digital audio files, which have far superior audio quality, can be stored on your computer and instantly sent across the internet, making digital audio files easier to distribute.

There are a number of benefits of using digital audio dictation compared to tape cassettes including:

  • Streamlining work processes
  • Decreasing courier costs
  • Reducing overhead costs
  • Reducing the need for physical storage space
  • Increasing productivity
  • Ensuring data integrity
  • Better quality audio, which improves and speeds the transcription process

Do you provide training to our staff for your digital dictation system?

Yes. We provide training for all aspects of our dictation system. Our system is very user friendly and easy to learn.

I have a small practice and I have been dropped by other national transcription companies. Do you require a minimum number of lines per month?

No. We do not require a minimum number of lines. QTS serves all practice sizes, especially small practices.

How long do you keep audio and transcribed files on your server?

We keep audio and transcribed files on our server for 60 days. If a client requests longer storage times, we will be happy to accommodate.

How do you bill?

Depending on the job, we bill per 65-character line or per audio minute. Our system allows all line counts and total time to be verified by the client. Be wary of companies that charge by the gross line.

Do you have a quality control plan?

Yes, QTS has a quality control plan to maintain the accuracy of transcribed documents. This plan includes standard editing and auditing to ensure accuracy. Our quality control plan has three levels.

First, our transcriptionists perform quality review of their work.

Second, our network of editors/proofers performs quality control checks on the medical transcriptionists assigned to them. This edit includes listening to the voice file and reading through the transcribed report to ensure accuracy.

Third, our QA manager performs quality control checks on the medical transcriptionists as well as the editors/proofers. Transcribed reports are checked for errors, omissions, formatting, etc., before they are labeled complete.

Can you handle urgent jobs for editing/proofing?

Yes, we can handle urgent jobs at a slightly higher cost.

How do I know what changes have been made to my document?

For those who use our editing/proofing service, we will return your document with all changes and edits displayed using the "Track changes" option in Microsoft Word. All changes will appear in red (or another color depending on your settings). Any comments, questions, or suggestions will be highlighted in yellow.

What if I am not satisfied with the final edited product?

We make every effort to ensure that you are fully satisfied with the finished product. Even after we return the edited document to you, we are available for consultation, should you have any questions about the changes made. If you are still not satisfied with the document, we will work with you until we achieve the desired result.

Is there a minimum size to the documents you accept for editing?

No. We accept documents of any size.

What do you charge for your editing and proofing services?

Our rates depend on the length of the document and the desired turn around time. We will be happy to provide you with an estimate for your project. Please upload your document and completed Information Sheet HERE.

Do you provide technical support?

Yes, our technical staff can be reached by calling (888)559-8857 for assistance with our transcription or editing services.

Do you outsource any of your work overseas?

Absolutely not. We perform all of our transcription and editing services in the United States. That way we can maintain our high level of quality. Further, by performing all work in the United States, we can ensure all aspects of the transcription and editing process are in compliance with U.S. privacy and confidentiality laws.

How can I start using your services?

Please call (888)559-8857 and ask to speak to one of our associates. You will never feel any sales pressure from us. It is against our philosophy of how we treat people.

What type of payments do you accept?

QTS accepts payment via check, credit card or PayPal, which is completly safe and secure. Click the button below to make a secure payment via PayPal. You do not need a PayPal account to pay via PayPal.

QTS is committed to providing outstanding service and support to our clients. If you have any questions, please contact us.

Quality Transcription Solutions, LLC 5810 Kingstowne Center Drive Suite 120, Unit #251 Alexandria, VA 22315
(888) 559-8857 (toll free) (888) 703-3284 (fax)