Frequently Asked Questions
What hours does your toll free
dictation system operate?
Our digital dictation system is accessible 24x7 and you have the
ability to dictate from anywhere at anytime using a standard touch-tone
phone, cellular phone or digital recorder.
I still use tape cassettes. Is it easy to switch to
your dictation system?
If you are currently using analog tape
cassettes and desire to switch to digital recorders, QTS will guide you
every step of the way as you transition from cassettes to digital
recorders. Our dictation and transcription system is extremely user
friendly and easy to learn.
Traditional analog audio tapes can be
lost, misplaced or broken. In contrast, digital audio files, which have
far superior audio quality, can be stored on your computer and
instantly sent across the internet, making digital audio files easier
to distribute.
There are a number of benefits of using
digital audio dictation compared to tape cassettes including:
- Streamlining work processes
- Decreasing courier costs
- Reducing overhead costs
- Reducing the need for physical storage
space
- Increasing productivity
- Ensuring data integrity
- Better quality audio, which improves
and speeds the transcription process
Do you provide training to our
staff for your digital dictation system?
Yes. We provide training for all aspects of our dictation system. Our
system is very user friendly and easy to learn.
I have a small practice and I have been dropped by
other national transcription companies. Do you require a minimum number
of lines per month?
No. We do not require a minimum number of lines. QTS serves all
practice sizes, especially small practices.
How long do you keep audio and transcribed files on
your server?
We keep audio and transcribed files on our server for 60 days. If a
client requests longer storage times, we will be happy to accommodate.
How do you bill?
Depending on the job, we bill per 65-character line or per audio
minute. Our system allows all line counts and total time to be verified
by the client. Be wary of companies that charge by the gross line.
Do you have a quality control plan?
Yes, QTS has a quality control plan to maintain the accuracy of
transcribed documents. This plan includes standard editing and auditing
to ensure accuracy.
Our quality control plan has three levels.
First, our transcriptionists
perform quality review of their work.
Second, our network of
editors/proofers performs quality control checks on the medical
transcriptionists assigned to them. This edit includes listening to the
voice file and reading through the transcribed report to ensure
accuracy.
Third, our QA manager performs
quality control checks on the medical transcriptionists as well as the
editors/proofers. Transcribed reports are checked for errors,
omissions, formatting, etc., before they are labeled complete.
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Can you handle urgent jobs
for editing/proofing?
Yes, we can handle urgent jobs at a slightly higher cost.
How do I know what changes
have been made to my document?
For those who use our editing/proofing service, we will return your
document with all changes and edits displayed using the "Track changes"
option in Microsoft Word. All changes will appear in red (or another
color depending on your settings). Any comments, questions, or
suggestions will be highlighted in yellow.
What if I am not satisfied
with the final edited product?
We make every effort to ensure that you are fully satisfied with the
finished product. Even after we return the edited document to you, we
are available for consultation, should you have any questions about the
changes made. If you are still not satisfied with the document, we will
work with you until we achieve the desired result.
Is there a minimum size to the
documents you accept for editing?
No. We accept documents of any size.
What do you charge for your
editing and proofing services?
Our rates depend on the length of the document and the desired turn
around time. We will be happy to provide you with an estimate for your
project. Please upload your document and completed Information Sheet
HERE.
Do you provide technical
support?
Yes, our technical staff can be
reached by calling (888)559-8857 for assistance with our transcription
or editing services.
Do you outsource any of your work overseas?
Absolutely not. We perform all of our transcription and editing
services in the United States. That way we can maintain our high level
of quality. Further, by performing all work in the United States, we
can ensure all aspects of the transcription and editing process are in
compliance with U.S. privacy and confidentiality laws.
How can I start using your services?
Please call (888)559-8857 and ask to speak to one of our associates.
You will never feel any sales pressure from us. It is against our
philosophy of how we treat people.
What type of payments do you accept?
QTS accepts payment via check, credit card or PayPal, which is
completly safe and secure. Click the button below to make a secure
payment via PayPal. You do not need a PayPal account to pay via PayPal.
QTS is committed to providing outstanding service and support to our
clients. If you have any questions, please contact us.
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